Shipping policy

Last updated: July 23, 2026

Thank you for shopping with BW1 Automotive. This Shipping Policy applies to merchandise purchased through our online store.

Shipping Destinations

We currently ship merchandise to addresses within:

Canada
The United States

We do not currently offer shipping to destinations outside Canada and the United States.

Order Processing

Processing times vary depending on the product, availability, order volume, and any customization or production requirements.

An estimated processing or delivery timeframe may be displayed on the product page, during checkout, or in your order confirmation. Orders are not shipped on weekends or statutory holidays.

Processing time is separate from the carrier’s shipping time.

Shipping Rates

Shipping charges are calculated and displayed during checkout before payment is completed. Rates may vary based on the delivery destination, package size, package weight, and selected shipping method.

Any promotional or free-shipping offer will be subject to the conditions displayed with that offer.

Delivery Estimates

Delivery times vary depending on the destination, carrier, customs processing, weather, holidays, and other circumstances outside our control.

All delivery dates and transit times are estimates and are not guaranteed. BW1 Automotive is not responsible for carrier or customs delays.

Order Tracking

When tracking is available, tracking information will be sent to the email address provided with the order after the package has shipped.

Tracking information may require additional time to become active after the shipping label is created.

Canadian Orders

Applicable sales taxes will be calculated during checkout where required.

Delivery times may be longer for rural, remote, or northern destinations.

United States Orders

Orders shipped from Canada to the United States are international shipments and may be subject to customs inspections, import duties, taxes, brokerage charges, or other fees.

Unless expressly stated during checkout, these additional charges are not included in the product price or shipping fee and are the customer’s responsibility. BW1 Automotive does not control or determine charges imposed by customs authorities or shipping carriers.

Customs processing may delay delivery.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please contact us as soon as possible if an address needs to be corrected. Once an order has been processed or shipped, we may be unable to change or redirect it.

If an order is returned because of an incorrect address, incomplete address, refused delivery, or failure to collect the package, the customer may be responsible for additional shipping costs before the order can be resent.

Original shipping charges are non-refundable unless the return resulted from an error by BW1 Automotive.

Lost, Delayed, or Missing Packages

If tracking shows that an order is delayed, please allow additional time for the carrier to complete delivery.

If a package appears to be lost or is marked as delivered but cannot be located, please:

Confirm that the shipping address on the order is correct.
Check around the delivery location and with other household members.
Contact the shipping carrier using the tracking number.
Contact BW1 Automotive so we can assist with the carrier investigation.

BW1 Automotive will make reasonable efforts to assist with lost-package claims. Replacement or reimbursement is not guaranteed and will depend on the carrier’s investigation and the circumstances of the shipment.

Damaged Packages

Please inspect your order when it arrives.

If merchandise arrives damaged, contact us as soon as possible and no later than seven days after delivery. Include:

Your order number
A description of the damage
Clear photographs of the merchandise
Photographs of the shipping package and label

Please keep the damaged merchandise and original packaging until the claim has been reviewed. We may offer a replacement, refund, or another appropriate resolution depending on the circumstances.

Order Changes and Cancellations

Requests to change or cancel an order must be submitted as soon as possible.

We cannot guarantee that an order can be changed or cancelled after it has entered production, been fulfilled, or been transferred to the shipping carrier.